So, if you're running an older Mac with an outdated operating system, you'll likely encounter Image Capture: error 9937. Previous versions of the Photos app and macOS do not support these formats.
Your Mac must be running macOS 10.13 High Sierra or later to be able to read HEIF and HEVC files. However, not all Macs are able to read this new format. These compressed formats allow you to save twice as many media files as you used to store on the iPhone. You see, most iPhones running iOS 11 and later are configured to take photos using the HEIF (high efficiency image file format) and HEVC (high efficiency video encoding) format for videos. Why is your Mac getting error 9937?Īs mentioned earlier, this Image Capture: error 9937 refers to an incompatibility issue between the images you are trying to import and the image format that your Mac recognizes. This is also probably the reason why you landed in this article: you needed to trust your old friend, Google, to know what this error is about.īut before we explain the solutions to fix the Mac Image Capture error: error 9937, we will first discuss why this incompatibility occurs even though both devices are from Apple. This error message is so generic that there is no way to know exactly what went wrong and why this error occurred.
(error -9937.) (-9937).Īn error occurred while importing.
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